Refund policy

At Beeline Design, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is uncompromising. And so is our commitment to customer satisfaction.  

Change of mind – Return Policy

Please choose carefully, all of our furniture is made to order and we do not give refunds if you simply change your mind or make a wrong decision. Custom orders are placed into our production schedule upon receipt of deposit and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Therefore, it is crucial that the buyer ensures that all custom ordered items and details are correct.

Damaged Goods – Return Policy

It is important that the buyer inspects the goods within 24 hours. Beeline Design must be notified of any damages upon receipt of goods. Where claims are made for damages or manufacturing faults after 7 days of delivery this will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.

We will not exchange or repair a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

Warranty Terms & Conditions

Beeline Design warrants all goods, except for fragile items (glass & mirrors), from manufacturing defects that is, material and workmanship for a 3 year period. Whilst we have a warranty on most of our products, it does not cover normal wear and tear, outdoor use, damage arising from abnormal use, improperly maintained or modified goods. Please refer to our Care & Maintenance guide for surface care information. Any claims after 7 days will be treated as warranty claims and delivery/pickup charges will apply.

Products will be repaired or replaced, depending on product circumstances and it is solely at our discretion.