At Beeline Design, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is uncompromising. And so is our commitment to customer satisfaction.
Please choose carefully, all of our furniture is made to order and we do not give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do as long as they are returned within 7 days of delivery in their original condition and packaging along with their receipt.
Please retain your receipt for proof of purchase.
We also recommend that all items are in their original packaging and not assembled or part assembled in any way. This will help avoid the 20% restocking fee that applies if goods are not returned in their original condition.
Upon receipt of returned goods, we will then inspect and, if everything is in perfect condition, the return will be processed and within 7 working days. Exchanges and repairs may be subject to production lead times and we will advise at time of return.
Custom Made Items – Return Policy
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Therefore, it is crucial that the buyer ensures that all custom ordered items are what they are after.
Damaged Goods – Return Policy
It is important that the buyer inspects the goods within 24 hours. Beeline Design must be notified of any damages upon receipt of goods. Where claims are made for damages or manufacturing faults after 7 days of delivery this will be treated as a warranty claim and, the customer will bear the delivery costs incurred in the claim process.
It is also recommended that all items are in their original wrappings and not assembled or part assembled in any way. Otherwise, a 20% restocking fee will apply if goods are not returned in their original condition.
We will not exchange or repair a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition
24 hr Notification Needed for Selected Items
Please note that with more fragile items such as mirrors and those containing glass, we require a 24 hour notice period on any initial faults (eg. scratching) once the goods are received. For more information on what products are covered under this policy please contact us on email@example.com
Beeline Design warrants all goods, except for fragile items (glass & mirrors), from manufacturing defects that is, material and workmanship for a 12 months period.
Whilst we have a warranty on most of our products, it does not cover normal wear and tear, commercial use, damage arising from abnormal use, improperly maintained or modified goods.
Any claims after 7 days will be treated as warranty claims and delivery/pickup charges will apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at our discretion.
For all deliveries outside of metropolitan Melbourne we use TNT Express.
If you will not be at home to accept delivery, we can arrange an authority to leave, however in this case we cannot accept any responsibility for lost or stolen goods.
Once your order is ready for dispatch we will send you a confirmation email with tracking information, whilst we try our best to provide accurate information sometimes instances occur outside of our control which can result in delivery being delayed.
Picking up your order
We also offer a local pick up service from our Preston workshop on an appointment basis during business hours. You can book a time by calling us on 0423141787.
Pick ups are available at our Richmond Pop Up Shop which us open Tuesday-Sunday please contact us on firstname.lastname@example.org to arrange.